Privacy Policy

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1. Information We Collect

1.1 Information You Provide Directly

• Account and registration data — name, email address, password, and any profile details you submit when creating an account or enrolling in a programme.
• Payment information — billing name, address, and payment card details processed securely through our third-party payment processors. We do not store full card numbers on our servers.
• Communications — messages, enquiries, feedback, or support requests you send to us via email or contact forms.
• Programme content — materials, code submissions, and other content you upload or share as part of mentorship sessions or code reviews.

1.2 Information Collected Automatically

• Usage data — pages visited, features used, time spent, referring URLs, and clickstream data.
• Device and technical data — IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and similar technologies — session cookies, persistent cookies, and similar tracking technologies as described in Section 6 below.
• Log data — server logs that record requests made to our infrastructure, including timestamps and error reports.

1.3 Information from Third Parties

• We may receive information about you from third-party services you connect to our platform, such as authentication providers or professional networks, subject to their own privacy policies.
• We may receive publicly available information to supplement profile data where relevant to service delivery.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to provide, operate, and maintain our mentorship programmes, code reviews, and career development services.
• Account management — to create and manage your account, authenticate your identity, and process transactions.
• Communication — to respond to your enquiries, send service-related notices, session reminders, and programme updates.
• Personalisation — to tailor content, recommendations, and mentorship matching to your skill level and professional goals.
• Improvement and analytics — to understand how our services are used, diagnose technical issues, and develop new features.
• Marketing — to send you promotional communications about services we believe may interest you, where you have consented or where we have a legitimate interest to do so. You may opt out at any time.
• Legal compliance — to comply with applicable laws, enforce our terms, prevent fraud, and protect the rights and safety of our users and business.

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3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:

• Contractual necessity — processing required to fulfil our agreement with you when you purchase or use our services.
• Legitimate interests — processing that serves our reasonable business interests, such as security, fraud prevention, and service improvement, provided those interests are not overridden by your rights.
• Consent — processing based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
• Legal obligation — processing required to comply with a legal or regulatory obligation.

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4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — trusted third-party vendors who process data on our behalf (e.g., hosting, payment processing, email delivery, analytics). These parties are contractually bound to handle data securely and only for specified purposes.
• Mentors and programme staff — where necessary to deliver personalised mentorship, relevant information such as your submitted code or stated goals may be shared with your assigned mentor.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal requirements — when required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety, or that of others.
• With your consent — in any other circumstance where you have explicitly authorised disclosure.

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5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data is retained for the duration of your active relationship with us and for a reasonable period thereafter to handle post-termination queries.
• Transaction and billing records are retained as required for financial and legal compliance obligations.
• Programme content and session records may be retained to support ongoing career development where you have consented.
• When data is no longer required, it is securely deleted or anonymised.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our services and understand usage patterns. Types of cookies we use include:

• Essential cookies — required for the website to function, including authentication and security. These cannot be disabled without affecting core functionality.
• Analytical cookies — help us understand how visitors interact with our site so we can improve performance and content.
• Functional cookies — remember your preferences and settings to enhance your experience.
• Marketing cookies — used to deliver relevant promotional content and measure campaign effectiveness, subject to your consent.

You can control cookies through your browser settings or, where applicable, through our cookie preference centre. Disabling certain cookies may affect the functionality of our services.

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7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using industry-standard protocols.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Regular security assessments and monitoring of our systems.
• Secure data storage practices with regular backups.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

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8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete information.
• Erasure — request deletion of your personal data, subject to legal retention obligations.
• Restriction — request that we limit processing of your data in certain circumstances.
• Portability — request a machine-readable copy of data you have provided to us.
• Objection — object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of consent — where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

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9. Children's Privacy

Our services are intended for adults and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it. If you believe we may have collected information from a child, please contact us immediately.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered users via email or an in-platform notice where the changes are significant.

Your continued use of our services following the posting of changes constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Company: Talnira
• Email: contact@talnira.online
• Phone: +44 141 212 8929
• Address: 12 Renals Way, Calverton, Nottingham NG14 6PH, United Kingdom